Contact information

 

VelvetPress Contact Policy

 

We’re here to help. Whether you have a question about your order, need skincare advice, or want to learn more about our products — the Rejuvia team is always happy to assist.

 

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1. How to Reach Us

 

You can contact us anytime via email:

📩 info.velvetpress@gmail.com

We aim to respond to all inquiries within 1–2 business days.

 

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2. Our Support Hours

 

Our customer care team is available:

🕘 Monday – Friday: 9 AM – 5 PM (GMT)

📅 Closed: Weekends & public holidays

If you contact us outside these hours, we’ll get back to you as soon as possible the next working day.

 

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3. Common Enquiries

 

You can reach out to us for:

• Questions about your order or delivery status

• Product information

• Returns, refunds, or exchanges

• Wholesale or collaboration opportunities

 

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4. Brand & Media Enquiries

 

For business partnerships, press, or collaboration proposals, please email us directly with the subject line “Partnership Inquiry” at:

📩 info.velvetpress@gmail.com

 

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5. Response Commitment

 

We value every message and aim to provide a helpful, personal response to every inquiry.

Your satisfaction is at the core of what we do. Thank you for being part of the VelvetPress community.